Keep a case for a person¶

Star a case and automation leaves it alone: Auto Triage will not close it, the AI close decision will not close its issues, and if analyst assignment is on it is assigned to whoever is on duty.

Steps¶

Open the case and star it. If the issue layout offers it, the same star is set when an assessment elevates the case.
To hand it to a specific person instead of the roster, assign it. An assigned issue is also never closed by the AI close decision.

Expected: on the next SOCFW Analyst Assignment run the case shows an owner from the on-duty roster (the job assigns unassigned open cases least-loaded first; with the shipped setting cases: starred, starred ones). Auto Triage runs report the case under skipped with the reason starred guard.

Why it works this way¶

Starring and assigning are the two signals a person has decided. Both guards are in code, not in a list, so no tenant setting can make automation close a case a person has claimed. Severity is raise-only for the same reason: the framework never lowers a case or removes a star.