Change Auto Triage's threshold and window

Auto Triage closes an unstarred New case with no manual score whose score is at or below the threshold and which is older than the window. Both numbers are tenant settings.

Steps

1. Read the settings in force:

   !SOCFWConfig command=triage
   

2. Change one or both:

   !SOCFWConfig command=triage score_threshold=30 window_hours=12 apply=yes
   

3. Return either to the shipped value with default, or ignore the score entirely with score_threshold=off (every unstarred New case older than the window then closes).

Expected: the command shows the old and new values, and the next run's skipped list reflects them.

Why it works this way

The threshold is applied in the job, not in the search, because the platform does not filter on the score server-side. A week of score distribution on the tenant is the right basis for the number; the shipped value is a starting point, not a recommendation.

Related: Let Auto Triage close a case